Terms of Service

These Terms of Service (Terms) govern access to and use of the Currello marketing website and software platform. By browsing this site, creating an account, registering an organisation, or using the service, you agree to these Terms.

Currello is provided by Currello Pty Ltd and by Felix Group (including related bodies corporate under the Corporations Act 2001 (Cth), together the Felix Group). In these Terms, “we”, “us”, and “our” means Currello, Currello Pty Ltd, Felix Group, and each company in the Felix Group. “You” means a visitor to this website, the organisation that subscribes, and each person who uses the platform on its behalf.

These Terms are intended to operate with Australian law, including the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL), the Privacy Act 1988 (Cth), and — where your organisation delivers NDIS supports — the National Disability Insurance Scheme Act 2013 (Cth) and rules administered by the NDIS Quality and Safeguards Commission.

1. The service

Currello is a software-as-a-service platform for organisational case management, workflows, forms, staff, billing-related tools, and related features, together with this public marketing website. It is a business tool. It is not legal, clinical, financial, or NDIS advice, and it does not itself provide NDIS supports to participants.

Features depend on your organisation’s plan. We may change, add, or withdraw features, provided we do not avoid obligations that cannot be excluded under the ACL. Website content is provided for information and may be updated without notice.

2. Accounts and organisations

• You must provide accurate registration information and keep administrator contacts current.
• You are responsible for all activity under your organisation’s accounts, including staff and invited users.
• You must keep credentials confidential and tell us promptly of unauthorised access.
• You must be authorised to bind the organisation to these Terms.

3. NDIS and regulatory responsibility

If you use Currello in connection with NDIS supports, Support Coordination, or other regulated services, you remain solely responsible for:

• your NDIS registration (if required), Practice Standards, worker screening, and Code of Conduct obligations;
• obtaining consent and a lawful basis before recording participant or client information;
• the quality, completeness, and lawfulness of records, plans, notes, invoices, and reports you create;
• incident management, complaints, and reporting to the NDIS Commission or other regulators; and
• meeting record-keeping periods required of your organisation, including after you stop using the platform.

Templates (including G.U.I.D.E. methodology content) are optional tools. Using them does not guarantee NDIS compliance, funding outcomes, or participant results.

4. Your data

You retain ownership of the content your organisation enters into the platform. You grant us a licence to host, process, back up, transmit, and display that content solely to provide and secure the service, as described in our Privacy Policy.

You warrant that you have the right to enter that content, including personal and sensitive information about participants and clients, and that doing so does not breach privacy, NDIS, confidentiality, or other laws.

5. Acceptable use

You must not:

• misuse the website or platform, attempt unauthorised access, or interfere with other customers;
• upload unlawful, harmful, or infringing content;
• use the platform to provide services you are not lawfully permitted to provide; or
• resell or sublicense the service except as we agree in writing.

We may suspend or terminate access where we reasonably believe these Terms, the law, or the security of the platform is at risk.

6. Fees and plans

Paid plans are billed in Australian dollars as described in the product. GST is applied where required. Unless the ACL or your order says otherwise, fees are non-refundable once a billing period has started. We may change prices with notice for a later billing period.

7. Availability and support

We aim to keep the website and platform available but do not guarantee uninterrupted or error-free operation. Maintenance, outages, third-party services, internet failures, and force majeure events may affect access. You should not rely on the platform as your only copy of records you are legally required to keep.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the ACL or any other law that cannot be contracted out of. If you are a consumer or small business to whom those guarantees apply and the services fail to meet them, then — to the extent the ACL allows us to limit our liability — our liability is limited to resupplying the services or paying the cost of resupplying them.

9. No responsibility for data loss or loss of revenue

You acknowledge that you are responsible for exporting, backing up, and independently retaining information your organisation needs. You also acknowledge that funding, claiming, and commercial results of your business are your responsibility, not ours.

10. Limitation of liability — Currello Pty Ltd and Felix Group companies

To the maximum extent permitted by law, neither Currello, nor Currello Pty Ltd, nor Felix Group, nor any company in the Felix Group, nor any of their officers, employees, agents, or contractors, is liable to you or any third party for claims arising out of or in connection with the website, the platform, these Terms, or your use of the service, except for liability that cannot be excluded under the ACL or other applicable law.

Where liability cannot be excluded, the aggregate liability of Currello, Currello Pty Ltd, Felix Group, and all companies in the Felix Group together is limited to the fees you actually paid for the service in the three months before the claim arose, or the minimum amount required by law, whichever is greater.

Currello Pty Ltd, each Felix Group company, and each officer, employee, agent, and contractor is entitled to the benefit of this clause (and may plead it) even if they are not a party to these Terms.

11. Indemnity

You indemnify Currello, Currello Pty Ltd, Felix Group, and each company in the Felix Group against loss, damage, cost, and expense (including reasonable legal costs) arising from your content, your breach of these Terms or the law, your NDIS or professional services, or a claim by a participant, client, staff member, or regulator relating to how you used the platform, except to the extent caused by our fraud or wilful misconduct, or to the extent this indemnity is not permitted by law.

12. Intellectual property

We (or our licensors) own the website, platform, templates, documentation, and branding. You must not copy, reverse engineer, or create derivative works from the platform except as Australian law allows. Feedback you give us may be used to improve the product without obligation to you.

13. Privacy

Handling of personal information is described in our Privacy Policy, which forms part of these Terms.

14. Suspension and termination

You may stop using the service and, where your plan allows, downgrade or cancel as described in the product. We may suspend or terminate for non-payment, material breach, legal risk, or prolonged inactivity. On termination, access may end and data may be deleted after a reasonable period, subject to our Privacy Policy and any legal retention duty we have. Export records you need before cancellation.

15. Changes to these Terms

We may update these Terms by publishing a new version on this page. If a change is material, we will take reasonable steps to notify organisation administrators. Continued use after the effective date constitutes acceptance, except where the ACL requires otherwise.

16. General

These Terms are governed by the laws of Australia. The courts of Western Australia have non-exclusive jurisdiction. If a provision is unenforceable, it is severed and the rest remains in effect. These Terms are the entire agreement for use of the website and platform and replace prior terms for that use, except for any separate written agreement we sign with you.

A failure to enforce a right is not a waiver. You may not assign these Terms without our consent. We may assign them to Currello Pty Ltd, a Felix Group company, or a successor that acquires the business.

17. Contact

Currello / Currello Pty Ltd / Felix Group
Email: contact@felixsoftware.au
Web: https://currello.com.au

See also our Privacy Policy.